Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Information you provide: name, email address, phone number, billing details (if applicable), messages you send to support, and any data you submit in forms.
• Account and course data: login credentials, enrollments, progress, completion status, and course interactions required to deliver learning features.
• Device and usage data: basic technical data such as browser type, pages viewed, and approximate timestamps, used to maintain security and performance. We do not sell personal data.
• Preferences stored on your device: theme choice and similar UI settings stored via localStorage to improve your experience.

2. How We Use Information

We use information to:

• Provide, maintain, and improve the Services, including course access and learning progress.
• Communicate with you about support requests, account notices, and important changes.
• Protect users and the Services by detecting fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our terms and policies.

3. Cookies, Local Storage, and Similar Technologies

We use limited technologies to keep the Services functional and user-friendly:

• Essential cookies: may be used to remember session state and consent status.
• localStorage: used to store preferences (for example, theme settings). These values remain on your device until you clear them.
• No cross-site tracking: we do not intentionally track you across other websites for advertising purposes.

You can control cookies through your browser settings. Blocking essential cookies may impact core functionality.

4. Legal Bases for Processing (Where Applicable)

Depending on your jurisdiction, we may process personal information under one or more legal bases, including:

• Contract: to provide the Services you request.
• Legitimate interests: to operate, secure, and improve the Services.
• Consent: for optional features where required (such as storing consent preferences).
• Legal obligation: to comply with applicable laws and regulations.

5. Sharing and Disclosure

We may disclose information in limited circumstances:

• Service providers: vendors who help us operate the Services (e.g., hosting, email delivery), under contractual confidentiality and security obligations.
• Legal and safety: when required by law, subpoena, or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to continued protection of your information.

We do not sell personal information.

6. Data Retention

We retain personal data only as long as necessary to provide the Services, meet legal requirements, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or de-identify it using reasonable safeguards.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Subject to applicable law, you may have rights to:

• Request access to personal data we hold about you.
• Request correction or update of inaccurate or incomplete data.
• Request deletion of personal data, where permitted.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details in the “Contact” section.

9. Children’s Privacy

The Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child provided personal data, please contact us so we can take appropriate action.

10. International Transfers

If you access the Services from outside the country where our systems are located, your information may be processed and stored across borders. We take steps designed to ensure appropriate protection consistent with this Policy and applicable law.

11. Changes to This Policy

We may update this Policy from time to time. We will post the updated version on this page and update the effective date above. Your continued use of the Services after changes become effective constitutes acceptance of the updated Policy.

12. Contact

For privacy questions or requests, contact:

• Email: [email protected]
• Phone: +1 (415) 728-5931
• Mailing: FloralCraft Academy, 241 Mission St, San Francisco, CA 94105, USA